GrenaDrip operates the website grenadrip.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service to purchase print-on-demand merchandise.
Information We Collect
When you make a purchase or attempt to do so, we collect the following information:
- Contact information — Name, email address, phone number, and shipping address provided during checkout
- Payment information — Handled entirely by Stripe. We do not store your credit card number, CVV, or billing details on our servers
- Order information — Product selections, size, quantity, and order status
- Browser data — Device type, browser, operating system, and IP address collected automatically for fraud prevention and service improvement
How We Use Your Information
We use the information we collect to:
- Process and fulfill your order through our print-on-demand partner (Printify)
- Send order confirmation and shipping update emails
- Respond to your inquiries and provide customer support
- Detect and prevent fraudulent transactions
- Improve our website and service
Third-Party Services
We use the following third-party services, each with their own privacy policies:
- Stripe — Payment processing. Stripe Privacy Policy
- Printify — Print-on-demand manufacturing and shipping. Printify Privacy Policy
- Polsia — Hosting and infrastructure provider
Data Retention
We retain your personal information for as long as necessary to fulfill your order and for up to 2 years after your last transaction for accounting and customer service purposes. After this period, data is deleted or anonymized.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to our legal and accounting obligations)
- Opt out of marketing emails by clicking unsubscribe in any email we send
To exercise any of these rights, contact us at support@grenadrip.com.
Cookies
We use essential cookies to maintain your shopping cart and language preference. We do not use advertising or tracking cookies. Your cart data is stored locally in your browser.
Data Security
All payment data is encrypted and processed by Stripe. We use HTTPS throughout our site. We limit access to personal data to employees who need it to process orders or provide support.
Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact
If you have any questions about this Privacy Policy, contact us at:
Email: support@grenadrip.com
Website: grenadrip.com